Standard Shipping UK

£4 (2-5 working days via Royal Mail, tracked and signed for)

CO2 Neutral Delivery UK

£7 (2-3 working days via DPD)

Special Next Day Delivery UK

£7 (Order before 2 pm from Monday to Thursday, for delivery on the next working day)

Europe Shipping

£12 (5-10 working days, tracked and signed for)

International Shipping

£19 (7-10 working days, tracked and signed for)

*FREE Shipping on all samples and UK orders over £55, Rest of the World over £110 – subject to change.

Dispatch and Delivery

Your order will be processed within 1-2 days of receipt, except during weekend, UK bank holidays and peak holiday periods. Once your order has been processed, you will be notified with an order confirmation email. 

Customs

While we do everything we can to make sure your order is cleared by customs, we strongly advise that you check with your local customs, before importing anything to your country that may be stopped or have charges applied. Wild Beauty Ltd a/t Lena Wild will not be liable for charges if your shipment is stopped, charged for or disposed of at customs.

Returns

If an item is damaged please email help@lenawild.co immediately, including a photo proof of the faulty item and we will do our best to resolve the issue.

Due to the nature of our products we are unable to accept returns or exchanges unless you have had an allergic reaction. If this is the case, kindly email a photo and a short explanation to yelena@lenawild.co within 14 days of receiving the products. Please ensure that the product is suitable for your skin needs before purchasing, if unsure, please contact Yelena before purchasing at yelena@lenawild.co. 

As an independent family business, your satisfaction and contentment with our products is our main priority and we will do everything we can to ensure that when you are buying from us.

To make a return:

Please contact us by emailing help@lenawild.co

When sending your item back, please make sure the package is securely wrapped. We recommended that you make your return using a recorded delivery service and retain your proof of postage. Please note, we do not accept liability for goods in transit or for the cost of return.

Inside your package please:

• Print your name
• Print your order number
• Include the reason for the return

Address your package to:

Wild Beauty Ltd a/t Lena Wild

12 Gordon Close

London

E17 8PF

UK